NoelHatch FAQ: Your Guide to a Private Museum

This is a "Private Museum Guide" to help you enjoy NoelHatch's works for a long time to come.

Q. Will I receive the exact item pictured?
A. Due to their one-of-a-kind nature, there may be individual differences in color and air bubbles. Please enjoy each piece as a unique expression.

Q. Can I return or exchange an item?
A. Due to the one-of-a-kind nature of our products, we do not accept returns or exchanges for customer convenience. In the event of damage during shipping, we will respond promptly.

Q. How do I care for my item?
A. If you notice any dirt, gently wipe it off with a tightly wrung cloth. Please refrain from using chemicals or abrasives.

Q. Tell me about the packaging.
A. Works priced at ¥50,000 or more will be delivered in a handcrafted wooden box.

Q. How long does shipping take?
A. Please refer to the product page or the "Terms and Conditions based on the Act on Specified Commercial Transactions".