Refund policy

Refund Policy

  • 30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us at SakiChihaya@outlook.jp. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at SakiChihaya@outlook.jp.

  • Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • Exceptions / Non-Returnable Items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

     

  • Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

     

  • European Union 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

  • Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 16 business days have passed since we’ve approved your return, please contact us at SakiChihaya@outlook.jp.

     

  • Handmade Characteristics Our items are carefully handcrafted one by one. Therefore, there may be slight individual variations in texture, color tone, and finish. Please understand these characteristics as unique traits of artisanal work prior to purchase.

  • Returns and Exchanges (Store Policy) We accept returns, exchanges, or refunds only for initial defects or damages during transit, provided that you contact us within 3 days of item delivery. In such cases, we kindly ask you to provide photographs showing the condition of the item.

  • Customer-Convenience Returns & Exchanges We do not accept returns or exchanges for customer convenience, such as differences in image, size discrepancies, or mistaken orders.

  • Used or Damaged Items Items that have been used, or items damaged/stained due to customer mishandling, are strictly non-returnable and non-exchangeable.

  • Refund Method Refunds will be processed according to your original payment method (e.g., refunds for credit card purchases will be credited back via the card company).

  • Return Shipping Fees Shipping costs for initial defects or transit damage will be covered by us. For all other cases, return shipping fees shall be borne by the customer.

[Store Contact Information]

  • Address: 4-1-5 Nakamikunigaokacho, Sakai-ku, Sakai-shi, Osaka 590-0022, Japan

  • Phone: +81 80-6211-0601

  • Hours: Weekdays 10:00 AM – 6:00 PM (JST)