Shipping policy

Shipping Policy

nformation regarding shipping and delivery for NoelHatch.

• Shipping Fees: Free Shipping on All Items

• Processing & Delivery Times

  • Orders are shipped within 1 to 7 business days after order confirmation.

  • Note: As our items are handmade, shipping times may occasionally vary depending on production status.

  • Delivery times vary depending on the destination region.

  • If you require expedited shipping, please contact us via our inquiry form prior to ordering.

• Courier / Shipping Provider

  • Japan Post / International Courier (Yamato Transport / DHL / EMS depending on destination)

• Packaging Methods

  • To ensure your items arrive safely, we use the following packaging methods tailored to each piece:

    • Small Items: Bubble wrap + wrapping paper

    • Medium Items: Bubble wrap + corrugated cardboard

    • Large Items / Masterpieces: Original Wooden Box

  • All packages are carefully prepared as fragile items, with explicit handling instructions provided to the couriers.

• Delivery Date & Time Specifications

  • Delivery date and time requests are available. Please specify your preferred schedule at checkout.

  • Note: Depending on production status, we may not always be able to accommodate specific date requests.

• Tracking Your Order

  • Once your order has been shipped, we will send a tracking number via email. You can check the delivery status on the courier's website.

• Inquiries

  • For shipping-related inquiries, please contact:

    • NoelHatch

    • Address: 4-1-5 Nakamikunigaokacho, Sakai-ku, Sakai-shi, Osaka 590-0022, Japan

    • Email: SakiChihaya@outlook.jp

    • Phone: +81 80-6211-0601