Policy

Privacy Policy

NoelHatch (hereinafter referred to as "the Shop") recognizes the importance of customers' personal information and will appropriately manage and protect it based on the following policy.

1. Acquisition of Personal Information

The Shop may acquire customers' personal information when they purchase products, make inquiries, or register for email newsletters. The information acquired includes:

・Name

・Address

・Phone number

・Email address

・Shipping address information

・Payment information (credit card information, etc., is securely managed by a payment processing company)

・Internet usage information, such as IP address and access logs

2. Purpose of Use of Personal Information

The acquired personal information will be used for the following purposes:

・Shipping of products and confirmation of payments

・Responding to inquiries

・Notifying order details and shipping status

・Analysis for service improvement

・Providing information on new products and campaigns (if requested)

・Prevention of fraudulent activities and safety management

3. Provision of Personal Information to Third Parties

The Shop will not provide customers' personal information to third parties except in the following cases:

・When required by law

・When the individual has given consent

・When necessary for the provision of services, such as product delivery and payment processing

4. Subcontractors

The Shop may provide information to the following businesses to the extent necessary for service provision:

・Shipping companies

・Payment processing companies

・EC platform (Shopify)

・Access analysis services

These businesses will be appropriately managed based on agreements regarding the protection of personal information.

5. About Cookies

This site may use cookies to improve services and analyze usage. Information that identifies individuals is not acquired through cookies.

6. Access Analysis Tools

This site may use access analysis tools such as Google. These tools may use cookies to collect traffic data.

7. Security Management of Personal Information

The Shop will implement appropriate security measures to prevent leakage, loss, or alteration of personal information.

8. Disclosure, Correction, and Deletion of Personal Information

If a customer requests the disclosure, correction, or deletion of their personal information, we will promptly respond after confirming their identity.

9. Use by Minors

Minors using the Shop should do so with the consent of a guardian.

10. Changes to the Privacy Policy

This policy may be revised without prior notice in accordance with changes in laws and regulations or service content.

11. Contact Information

For inquiries regarding this policy, please contact us at:

NoelHatch

Contact: Please contact us via the inquiry form or email.